ITIL for non-IT

Is ITIL usable outside of the Information Technology world? How can we leverage the best practices and improve the way some non-IT branches of a business are actually delivering value? Thoughts from an ongoing experience...

Do not hesitate to learn while you're walking
This is the first ever lesson learned. On every project, even if you (or the salesperson / presales colleague that won it for you) were cautious enough to put a self-contained, thoughtfully scoped Statement Of Work, you will need to adapt.

ITIL is about value, not about IT processes
ITIL initial goal is to help the IT/IS bring value to the business, and to help the business understand how IT/IS is bringing value to it. Any other statement is probably a marketing bias to get some long term contracts.